Shipping policy
Shipping Policy
Welcome to Great Tea – your destination for premium tea blends and accessories. Below is our shipping policy to ensure you have a smooth and informed shopping experience.
1. Shipping Destinations
We currently ship to:
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All areas within the United Kingdom
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International destinations – coming soon!
2. Processing Time
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All orders are processed within 1–2 business days (excluding weekends and public holidays).
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You will receive a confirmation email once your order has been shipped.
3. Shipping Rates & Delivery Times
| Shipping Option | Estimated Delivery Time | Cost |
|---|---|---|
| Standard UK Shipping | 2–4 business days | £3.50 or FREE for orders over £100 |
Note: Delivery times are estimates and may vary due to postal delays or unforeseen circumstances.
4. Order Tracking
Once dispatched, a tracking number will be provided via email (where applicable). You can track your package through the courier's website.
5. Delivery Issues
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Incorrect Address: Please double-check your shipping details at checkout. We cannot refund or resend orders sent to incorrect addresses.
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Lost or Delayed Orders: If your order hasn’t arrived within the estimated time, contact us at orders@great-tea.co.uk and we’ll investigate with the carrier.
6. Local Pickup
At this time, we do not offer local pickup. All orders are shipped directly from our UK warehouse.
7. Contact Us
If you have any questions about your shipment or need support, please reach out to us at:
📧 orders@great-tea.co.uk
📞 +44 (0)117 2800 181
Thank you for shopping with Great Tea. We appreciate your support and look forward to delivering you the finest brews!